Obedience in the Holocaust - 2087 Words

The Holocaust is known as one of the most devastating, or perhaps even the most devastating incident in human history. On paper, the dizzying statistics are hard to believe. The mass executions, the terrible conditions, the ruthlessness, and the passivity of the majority of witnesses to the traumatic events all seem like a giant, twisted story blown out of proportion to scare children. But the stories are true, the terror really happened, and ordinary citizens were convinced into doing savage deeds against innocent people. How, one must ask? How could anyone be so pitiless towards their neighbors, their friends? In a time of desperation, when a country was on its knees to the rest of the world, one man not only united Germans against a†¦show more content†¦I asked Karl Boem-Tettelbach how it was possible in the 1930s that someone could respect Hitler and what he was doing for Germany when Jews were forced to lose their jobs and leave the country. In his reply spoke, I believ e, for millions of other Germans: That never came up. Everybody thought the same, that you were in a big team and you didnt separate from the group. You were infected. That explains it a bit. (2) And as for actual officers, during the Nuremberg Trials, a Commandant named Rudolf Franz Ferdinand Hoess had this to say of his indifference, Dont you see, we SS men were not supposed to think about these things; it never even occurred to us. And besides it was something already taken for granted that the Jews were to blame for everythingÂ….It was not just newspapers like Sturmer but it was everything we heard. Even our military and ideological training took for granted that we had to protect Germany from the JewsÂ….We were all so trained to obey orders without even thinking that the thought of disobeying an order would never have occurred to anybody. (3) So there is a delicate balance between conscious and unconscious actions of every individual of Nazi Germany. The majority was bewi tched by the charismatic Hitler who not only gave them a reason as to why they were suffering with ubiquitous propaganda, but also promised to strengthen Germany until she was beyond restored. (4) For some it was an underlying hatred that had finally found a vent. ForShow MoreRelatedThe Effect Of Obedience During The Holocaust1599 Words   |  7 PagesThe Effects of Obedience Often, researchers wonder why obedience has such a strong effect. Some researchers say that obedience is a conscious thing; however, some researchers also say that obedience comes from the fear of authority figures. What exactly does obedience and authority mean? Obedience is â€Å"compliance with that which is required by authority; subjection to rightful restraint or control.† (Obedience, 2003) Authority is â€Å"a legal or rightful power; a right to command or to act; powerRead MoreReview Of Stanley Milgram s Obedience Essay1620 Words   |  7 Pageseach authored a review of Stanley Milgram’s famous obedience experiments. In Milgram’s experiments, he observed the extent of subjects obedience to authority when an experimenter commanded them to deliver possibly harmful electric shocks to another person. According to Milgram, an alarming amount of subjects willingly proceeded to the highest voltage shock in the experiment. In Baumrind s†¯Review of S tanley Milgram s Experiments on Obedience, she attempts to disprove and refute Milgram s experimentsRead MoreComparative Analysis Of Stanley Milgrams The Perils Of Obedience1461 Words   |  6 PagesComparative Analysis The purpose of Stanley Milgram writing his â€Å"The Perils of Obedience,† is to show to what extent an individual would contradict his/her moral convictions because of the orders of an authority figure (Milgram 78). He constructed an experiment wherein an experimenter instructs a naà ¯ve subject to inflict a series of shocks of increasing voltage on a protesting actor. Contrary to Milgram’s expectations, about sixty percent of the subjects administered the highest voltage shock. (MilgramRead MoreMilgram s Experiments On Obedience By Ian Parker955 Words   |  4 Pagesexperiment was eye-opening, but others have also stated that his experiment verified nothing about obedience. As the author of the article Obedience, Ian Parker critiques Milgram s experiment claiming that it had its faults; for example, his conclusions failed to prove his theory on the occurrence of the Holocaust (Parker 102). With his multiple sources, Parker validates his statements about the Holocau st, and as well as the unethical treatment Milgram s subjects received after the experiment, abandoningRead MoreThe Tragedy Of The Holocaust945 Words   |  4 Pageson Paris, to the natural disasters in Haiti; there have been a variety of tragic events that have occurred throughout history across the world. Perhaps one main tragedy that leaves people feeling baffled is the Holocaust. Eric Lichtblau described the Holocaust in his article, The Holocaust Just Got More Shocking, as a genocide in which Adolf Hitler’s Nazi Germany and its associates killed approximately six million Jewish people because the Nazis believed that exterminating the Jewish people was justifiedRead MoreThe Experiments Conducted By Stanley Milgram s The Perils Of Obedience1039 Words   |  5 Pagesexperiments took place at Yale University, and tested subjects on obedience to authority. While reading Stanly Milgram’s â€Å"The Perils of Obedience† the topic of authority to obedience is dis cussed by Milgram stating: â€Å"Obedience is one of the most basic an element in the structure of social life as one can point to† (691). Submission to authority is not a new concept, but with the Milgram experiments it has been given a new insight to Obedience to authority. Milgram was inspired to conduct the experimentsRead MoreA Brief Summary of Milgrams Seminal Research on Obedience to Authority1016 Words   |  5 Pagesintentional mistreatment of others (Berkowitz, 1999). Because of the fields situationistic perspective emphasizing the individuals susceptibility to the power of the immediate situation, social psychologists generally view the fairly high levels of obedience to authority displayed in Milgrams classic experiment as the paradigmatic example of evil behavior (Berkowitz, 1999). Reading about the work of Ross and Nisbett, 1991 (as cited in Berkowitz, 1999, p. 247) stated that â€Å"social psychologists, byRead MoreMilgram Experiment : What Was The Inten t?1571 Words   |  7 Pagespunishment on people’s ability to learn. The Milgram experiment helps psychologists and sociologists explain the reasoning behind knowingly conflicting pain for a certain outcome. Milgram contributed path-breaking experiments towards the research between obedience to authority. He furthered knowledge in social networks and urban psychology. Stanley Milgram was born and raised in New York City, where he graduated high school and then later graduating from Queens College. He advanced his education at HarvardRead MoreMilgram Experiment : What Was The Intent?1573 Words   |  7 Pagespunishment on people’s ability to learn. The Milgram experiment helps psychologists and sociologists explain the reasoning behind knowingly conflicting pain for a certain outcome. Milgram contributed path-breaking experiments towards the research between obedience to authority. He furthered knowledge in social networks and urban psychology. Stanley Milgram was born and raised in New York City, where he graduated high school and then later graduating from Queens College. He advanced his education at HarvardRead MoreThe Levels Of Obedience1224 Words   |  5 PagesDuring the Holocaust, millions of Jews were murdered. One specific person did not cause these deaths, because there was a division of labor. Adolf Eichmann, a Nazi organizer of these mass murders, never saw the direct effects of the genocide he was orchestrating. After the Holo-caust, Stanley Milgram conducted an experiment to study the levels of obedience to authority; he used his experiment to find where evil resided in people and to discover the cause of the Holo-caust. Some people found his findings

The Ethics Of The Psychology Field - 904 Words

Unit 6 Assignment As a professional in the psychology field one must attend to both the privileges and responsibilities of the profession. Society agrees to accept the knowledge of the professional based on specific training. It is the responsibility of the professional to do no harm, to regulate and to ensure self-respect and well-being of individuals they serve and the community. Historically there were many types of psychological researchs that occurred that would not be allowed under today’s standards. In the past there were standards however, they were not always so strict, which is how some unethical psychological researchs transpired back then. Today, the American Psychological Association has ethical guidelines or â€Å"code of ethics† regarding psychological researchs that every professional must adhere to. One influential research in the psychology field that violates today’s ethical guidelines is, Milgram’s Obedience Study. Milgram was insp ired by war crimes and wanted to understand what makes a person obey so blindly. Milgram stated â€Å"Obedience is the psychological mechanism that links individual action to political purpose† (Milgram, 1963). In order to learn more, Milgram devised a clever operation to test obedience in humans. He gathered 40 males with various backgrounds and told them the research was on the effects of punishment on memory (Youngpeter, 2008). Each participant was assigned the role of the teacher while an actor played the learner who wasShow MoreRelatedEthics And Ethics Of The Field Of I / Psychology878 Words   |  4 Pagesthe importance of ethics and ethical behaviors is not a new facet of my professional life, as I emerge into the field of Industrial and Organizational Psychology the weight of ethical responsibility has heightened. According to Lefkowitz (2005), ethics are moral principles that govern a person s or group s behavior. Hence, after reviewing the American Psychological Ethical Principles of Psychologists and Code of Conduct (2010) and the role ethics play in the field of I/O Psychology I this assignmentRead MoreEthics in Psychology: A Reflection975 Words   |  4 PagesEthics in psychology: Reflection Introduction The study of psychology frequently deals with intimate, personal issues of clients and research subjects, which is why strict guidelines exist regarding the ethical use of private data. Early on in a psychology students career, he or she is urged to abide by specific guidelines governing his or her behavior to ensure that he or she acts in an ethical manner. A student that has a lax attitude about cutting and pasting words from the web will later haveRead MoreForensic Psychology And The Human Mind And Its Functions1627 Words   |  7 PagesPsychology and law at first glance are not two terms that seem to correspond with each other. One might even question why they would be mentioned in the same context. Crime has become a major issue within today’s society. It seems as though the only way to prevent most of them is to enforce the repercussions of the act and punish those that partake in it. Criminals often have motives or attributes that lead them into a life of crime. Forens ic psychology is the cynosure that brings the associationRead MoreThe Scope Of Competency For Counseling Psychologists1131 Words   |  5 PagesAbstract This paper explores the difference between the scope of practice and the scope of competency of psychology subfields. This paper also elaborates on examples of professional fields in relation to scope of practice and scope of competency. Included research helps identify and elaborate more specifically on counseling psychologists and how the code of ethics is applied. The scope of practice for counseling psychologists includes helping individuals explore and recognize his/her strengths andRead MoreSocial Psychology And Multiculturalism1644 Words   |  7 Pages Psychology has become an integrated part of our real life. Psychology affects life under different theories and identifications. For example, social psychology and multiculturalism work together to create the social change people aspire to. However, social psychology, according to Jahoda (2016), cannot explain the link between the social behavior and the social norms of the society and culture. Hence, social psychology could b e a challenge when a person tries other cultures. Furthermore, there areRead MoreDr. Ronald M. Boggio Essay956 Words   |  4 Pages(as required by Code 37.1-70.4 (C)), for an evaluation report in which he conducted and completed. Dr. Boggio, was also an expert witness testifying for the Commonwealth of Virginia. Under Multiple Relationships which both covered by APA code of ethics sub-category 3.05 and Specialty Guidelines code 4.02; that he should have refrain from entering into multiple relationship if it could reasonably be expected to impair his objectivity, in performing his duty as a psychologist. Dr. Boggio is involvedRead MoreThe Ethics And Integrity Of Two Research Articles1139 Words   |  5 Pageswill analyze the ethics and integrity of two research articles. The first article, Social Networking and Professional Ethics: Client Searches, Informed Consent, and Disclosure (Harris, Robinson Kurpius, 2014). The second article, Child Rights as a Framework for Advancing Professional Standards for Practice, Ethics, and Professional Development in School Psychology (Nastasi and Naser, 2014). The standards and key portions of the American Psychological Association (APA) Code of Ethics (2010) of eachRead MoreThe Psychology Of Psychological Testing Essay1473 Words   |  6 Pagesgeneralized field of psychology. Psychological professionals are continually met with ethical quandaries both professionally and personally, the code of ethics serve as a valuable tool for psychological professionals. APA’s 9th code is Assessment: psychology professions are culpable to use, reliable and valid appraisal of tests to individuals in their native language. It is vital that the professional procure informed consent, adhering to the guidelines defined in the APA code of ethics. HenceforthRead MoreTheories Of The Pursuit Of Knowledge1581 Words   |  7 Pagesselect contexts. However, in objective human sciences, the subjectivity of a knower’s perspecti ve and bias are not only nonessential, but may be dangerous to the initiation, methodology, and resulting outcomes of inquiry. Meanwhile, in the study of ethics, perspective is theorized to be totally essential to the pursuit of knowledge by some and totally nonessential by others. Even in the pursuit of knowledge in a specific subjective area, it is possible to limit the subjectivity of one’s perspectiveRead MoreSocial Psychology And Multiculturalism1714 Words   |  7 PagesIntroduction Psychology has become an integrated part of our real life. Psychology affects life under different theories and identifications. For example, social psychology and multiculturalism work together to create the social change people aspire to. However, social psychology, according to Jahoda (2016), cannot explain the link between the social behavior and the social norms of the society and culture. Hence, social psychology could be a challenge when a person tries other cultures. Furthermore

Dust cloud Essay Example For Students

Dust cloud Essay The universe contains huge clouds made up of very large amounts of dustandgas. About 6,000,000,000 (billion) years ago, one of these clouds began tocondense. Gravitationthe pull that all objects in the universe have forone anotherpulled the gas and dust particles together. As the dust cloudcondensed, it began to spin. It spun faster and faster and flattened as itspun. It became shaped like a pancake that is thick at the centre and thinThe slowly spinning centre condensed to make the sun. But the outer partsof the pancake, or disk, were spinning too fast to condense in one piece. They broke up into smaller swirls, or eddies, which condensed separately toThe forming sun and planets were made up mostly of gas. They containedmuch more gas than dust. The earth was far bigger than it is now andprobably weighed 500 times as much. The large body of dust and gas forming the sun collapsed rapidly to a muchsmaller size. The pressure that resulted from the collapse caused the sunto become very hot and to glow brightly. The newly born sun began to heat up the swirling eddy of gas and dust thatwas to become the earth. The gas expanded, and some of it flowed away intospace. The dust that remained behind then collected together because ofgravity. Although the shrinking earth generated a lot of heat, most ofthis heat was lost into space. Therefore, the original earth was mostlikely solid, not molten. This hypothesis was developed by a scientest, Harold C. Urey in 1952. It isalso known as the Ureys hypothesis. He showed that methane, ammonia, andwater are the stable forms of carbon, nitrogen, and oxygen if an excess ofhydrogen is present. Cosmic dust clouds, from which the earth formed,contained a great excess of hydrogen. Bibliography:

Influence of Environmental Customer †Free Samples to Students

Question: Discuss about the Influence of Environmental Customer. Answer: Introduction: The customers of the restaurants are mainly composed of people who are from various economic, cultural and ethnic backgrounds and have their own preferences in choosing their restaurants. These different attributes help the customers in having their own preferences over the restaurants. The criteria on which the customers select their restaurants have to be analyzed in a proper manner by the restaurateurs so that it can help them in attracting more number of customers (Taylor Aday, 2016). The quality of service that is provided within the restaurants are linked with the satisfaction of the customers in a direct manner, which helps in maintaining the chain of profits for the restaurants. Better quality of service by the employees help in achieving higher level of satisfaction from the customers, which further results in high patronage and generation of revenue for the restaurants as well. The quality of service that is provided by the restaurants help them in gaining a competitive edge over the rival organizations, as most of the customers will prefer in choosing the good restaurants over the other ones (Li, Ye Law, 2013). The quality of the food is another factor that influences the selection of the restaurant by the customers. The taste of the food along with the choice of the ingredients has an important role in the choice of the restaurants by the customers (Shani et al., 2014). The menus that are provided by the restaurants are developed in a new manner on a frequent basis so that the customers can change their choices, which will help in changing the taste patterns of the customers. This will also help in increasing the frequency of the customers of coming in to the restaurant (Ye et al., 2014). This will help the managers and the employees of the restaurants in understanding the quality of food that will influence the customers in selecting their restaurants. Apart from this, the customers feel superior if the restaurants have a better ambience along with good dcor, which will help them in suiting their needs. These factors help in gaining the satisfaction of the customers, which will help the r estaurants in providing better services to the customers (Shani et al., 2014). The primary purpose of the research is to identify the popularity of the customers in eating out at the restaurants that offer a formal service to the customers. Recently, it can be seen that there has been an increase in the rate of growth in the influx of the customers in the restaurants. It can be seen that the major attributes for this is the change in the taste and preference of the customers in their eating habits and in trying out different cuisines so that they can be explored in a better way (Jani Han, 2014). What are the attributes that has helped in determining the choices of restaurants by the customers? What are the services that are provided by the hotels so that the customers can be satisfied? The income or the profit of the restaurants depend on the level of loyalty that the customers have on them so that the products and services that are being offered by them can be patronized and is consistent for the future. The satisfaction that is derived by the customers along with the patronage is some of the major indicators that help the restaurants in reviewing their performance (Tan, Hussain Murali, 2014). Apart from these, the system that is oriented towards decisions and experiential are also associated with the performance of the restaurants. It can be further noted that the impact on the satisfaction level of the consumers also creates an impact on the purchasing pattern so that the expectation of the customers related to the hotel can be maximized (Jani Han, 2015). Dimensions of quality service in restaurants The quality of service in a restaurant is mainly dependent on three basic dimensions, which are service, atmosphere and hygiene (Manhas Tukamushaba, 2015). It is seen that the customers may find the restaurant very attractive if these dimensions or attributes are met in a proper manner. The factor of hygiene has to be maintained so that it can help the customers in getting a better ambience when they enter the restaurant for the first time (Jani Han, 2014). The factor of hygiene will help the customers in becoming regular towards the restaurant, as they will get attracted towards the restaurant if the atmosphere provided by them maintains a hygienic atmosphere in the restaurant. The service that is provided by the restaurant will help in ensuring that the level of satisfaction among the customers can be met in a proper manner (Singh et al., 2017). The menu and the price that is being offered by the restaurant have to be competitive so that they can attract the customers towards themselves. This will help the restaurants in increasing their profits, which will help in generating better revenues. The menu that will be provided by the restaurant will help in defining the cuisine that the restaurant wants to serve to its customers. This will help the restaurants in defining their cuisines and the interested customers will target these restaurants for their choice of food (Albayrak Caber, 2015). The quality of service is dependent on two variables that is the actual outcome and the perception of the final result by the consumer (Shani et al., 2014). The quality of service is a phenomenon that is tremendously increasing in the restaurant so that it can be measured and evaluated. It is a function that helps in analyzing the result between the performance and the expectation of the customers (Yap, 2015). It is also one of the effective methods that will help in managing the processes of business and ensure that the satisfaction among the customers is high so that the employees in the restaurant can get motivated in serving the organization in a better way (Kim Brymer, 2016). Quality of the product It is one of the primary attributes that will help in satisfying the demands and the needs of the customers. The main product that the customers want to have a look in to is the quality of the food that is being processed by the organization. This will help the restaurant in attracting more number of customers. It can be seen that there exists a positive relationship between the quality of the food and the level of satisfaction that is derived by the customers after it is consumed. This is one of the primary factors, which along with the other attributes will help the customers in deriving satisfaction by the customer (Manhas Tukamushaba, 2015). It is a variable that can be considered as monetary, sacrifice that the customers do so that they can gain the best quality of service from the organization. The pricing of the products helps in understanding the core values of the restaurants so that it can help in setting up the prices in an effective manner for the customers. It will also act as a measurement through which the expense on certain products and services can be evaluated, which will help in changing the attitude of the consumers towards the product (Kim Brymer, 2016). Increasing the Customer Retention Rate in the Restaurant The attraction of new importance is important is key to the success of the restaurant business (Yap, 2015). The management of the eatery houses tries to increase their brand image to the customers by offering them a variety of products and quality services. Some of the steps taken by the different restaurants include; Outstanding service provided to the customers- As mentioned earlier in this particular research providing an outstanding service to the individuals, creating a great ambience providing exclusive food items at an affordable price is utmost important for the restaurant to retain the customers of the organization (Han Hyun, 2017). The management of the restaurant has to make sure that the customers feel special every time they visit the restaurant. The quality, quantity of the food, service quality and the star ratings are many such factors that determine the service of the restaurant to the customers. The prompt response of the orders, an ideal waiter to table ratio helps the company to provide ultimate service to the customers and gain and retain their loyalty. Establishing a great personal Relationship- The management of the restaurant maintains a great personal relationship with the customers of the restaurant both loyal and trusted customers as well as new range of customers (Jani Han, 2014). Welcoming the customers by greeting them with a smile helps to lift off the initial tension from both the customers as well as the restaurant workers. The customers feel at home if the waiters or other workers in the restaurant remember their names and also know the favorite cuisine that they like the most (Yap, 2015). Effective Customer Relationship Management- The integration of the latest CRM softwares in the management of the business helps the business to retain the customers and engage with them in a proper way (Yap, 2015). The CRM software comprise a large number of database that consists the different information related to the contact details, birthdays, anniversaries or any other special days of the customer. The restaurant may offer special discount to the particular member to make them loyal and trusted customers. Creating a customer Feedback- Customer Feedback is one of the main elements of operating a successful hospitality business (Jani Han, 2014). A restaurant must have a proper customer feedback program that helps to ensure the choice of the consumers over a product or a particular service, the feedback on the necessary changes that needs to be taken care of by the management and many more as such. Apart from the uses of the restaurant itself the feedback makes the customers feel valued about themselves (Shani et al., 2014). The feedback program helps the organization to immediately solve customer disputes according to the demands of the customers. Online Marketing- Globalization has pushed the limits of every products and services. The presence of online platforms as well as social media platforms that provide a large range of advertisement for the products and services of the restaurant. The users can also post their reviews in the online sites about the service quality and the food quality of the particular restaurant (Han Hyun, 2017). The restaurant management can send a SMS or send an e mail to the user who might have stopped visiting the restaurant and requesting him to come to the restaurant. The email can be provided a personal touch by providing some special discounts on the final bill to the old and loyal customers. Organizing events- Hosting different events can be of much help as because the events help the organization to attract a large number of customers who are interested in different cultural events like music and dancing. Stand up comedies, exotic dances, magic shows are quite enjoyed by the organizations (Jani Han, 2014). Conclusion The researcher has been able to meet the aims and objective of the research. The thorough analysis of the report will provide the readers with the glimpse of the management of the restaurant in the market and its literary works that will be useful for any future research on this particular topic. The thorough analysis of the report will be helpful for a glimpse into the management of the restaurant and its policies by which it retains customers. The research that has been done in the following piece of report is very much important as because the particular topic was unexplored since a long time. The future researchers will now find it easy to refer to this particular work. Reference List Albayrak, T., Caber, M. (2015). Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques.Tourism Management,46, 43-50. Han, H., Hyun, S. S. (2017). Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention.International Journal of Hospitality Management,63, 82-92. Jani, D., Han, H. (2014). Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry.International Journal of Hospitality Management,37, 11-20. Jani, D., Han, H. (2015). Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors.International Journal of Hospitality Management,44, 48-57. Khozaei, F., Nazem, G., Ramayah, T., Naidu, S. (2016). Factors Predicting Travelers Satisfaction of Three to Five Star Hotels in Asia, an Online Review.International Journal of Research in Tourism and Hospitality,2(2), 30-41. Kim, W. G., Li, J. J., Brymer, R. A. (2016). The impact of social media reviews on restaurant performance: The moderating role of excellence certificate.International Journal of Hospitality Management,55, 41-51. Li, H., Ye, Q., Law, R. (2013). Determinants of customer satisfaction in the hotel industry: an application of online review analysis.Asia Pacific Journal of Tourism Research,18(7), 784-802. Manhas, P. S., Tukamushaba, E. K. (2015). Understanding service experience and its impact on brand image in hospitality sector.International Journal of Hospitality Management,45, 77-87. Rani, P. (2014). Factors influencing consumer behaviour.International journal of current research and academic review,2(9), 52-61. Rashid, I. M. A., Rani, M. J. A., Yusuf, B. N. M., Shaari, M. S. (2015). The impact of service quality and customer satisfaction on customer's loyalty: evidence from fast food restaurant of malaysia.International Journal of Information, Business and Management,7(4), 201. Shani, A., Uriely, N., Reichel, A., Ginsburg, L. (2014). Emotional labor in the hospitality industry: The influence of contextual factors.International Journal of Hospitality Management,37, 150-158. Singh, H., Saufi, R. A., Tasnim, R., Hussin, M. (2017). The Relationship Between Employee Job Satisfaction, Perceived Customer Satisfaction, Service Quality, and Profitability in Luxury Hotels in Kuala Lumpur.Prabandhan: Indian Journal of Management,10(1), 26-39. Tan, A. L., Hussain, K., Murali, S. (2014).Antecedents affecting employee service recovery performance in five star hotel(pp. 1-17). Australian Academy of Business and Social Sciences. Taylor, D. C., Aday, J. B. (2016). Consumer generated restaurant ratings: A preliminary look at OpenTable. com.Journal of New Business Ideas and Trends,14(1), 14-23. Yap, L. H. (2015).Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction(Doctoral dissertation, Universiti Utara Malaysia). Ye, Q., Li, H., Wang, Z., Law, R. (2014). The influence of hotel price on perceived service quality and value in e-tourism: an empirical investigation based on online traveler reviews.Journal of Hospitality Tourism Research,38(1), 23-39.